In order to resolve the alerts detected by DeepFactor, we have created a set of alert remediation flows that can be integrated into the triaging practices followed by your engineering/devops teams.
DeepFactor alerts can be in 3 states as shown in the top-right dropdown in the picture below - ‘Reported’, ‘Acknowledged’ and ‘Not an issue’. Here are the details of each of these states.
This is the default state when an alert is first discovered by DeepFactor.
The user can mark an alert as ‘acknowledged’ to acknowledge the receipt of an alert.
- In addition, the user can add a comment to the alert on the right panel to indicate any activity or specify additional details regarding the alert.
- The user can also file Jiras automatically using the Jira integration button to the left of the dropdown on the top right. This enables automatic filing of Jiras, directly from the DeepFactor portal. It also shows Jira numbers right alongside the alerts, for easy tracking.
- Not an issue
This state notes that the alert is expected behavior and therefore, is not an issue. Any alert marked as ‘Not an issue’, will show up in the bottom, at the end of all the alerts, leaving room for the more important/relevant alerts to show at the top of the list.