If you are facing issues with your portal, you can follow the below steps to diagnose the issue
Check the status of services by visiting Admin Settings → Service Status on your portal UI. If any of the services are down, further debugging is needed
Create a diagnostic tarball. We provide a useful utility called portalctl which among other actions, creates a diagnostic tarball which the Deepfactor team can use to debug the issue you are facing. The steps to generate the diagnostic tarball are outlined below.
- You will need to run these commands on a machine that has kubectl package and kube config for your K8s cluster installed. In case kube config is not loaded, please set KUBE_CONFIG_PATH environment using export KUBE_CONFIG_PATH=<kube-config-file-path>.
- For OVA / AMI deployments, please SSH into the portal machine and run the following commands.
# download portalctl wget https://static.deepfactor.io/staticassets/portalctl/portalctl # change permissions chmod +x portalctl portalctl diagnosticreport <namespace> #where <namespace> is the namespace in which DeepFactor portal is deployed #For OVA/AMI deployments namespace is deepfactor
The above commands will generate a tarball and will print the location of the tarball. Please download this file and send it over to Deepfactor support to help us debug the issue you are facing.
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